Job Description
Immediate Opening: Start Your Career This Week!
Omaha Solutions Group is urgently seeking a dynamic Customer Service Specialist to join our growing team. This is a rare opportunity to secure a full-time position with immediate start date and competitive benefits. We're looking for passionate individuals who thrive in fast-paced environments and want to make an immediate impact.
As a key member of our support team, you'll be the first point of contact for our valued clients, delivering exceptional service that drives customer satisfaction and loyalty. If you're ready to hit the ground running and grow with us, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with first-contact resolution focus
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Proactively identify process improvements to enhance customer experience
- Maintain detailed knowledge of products/services and company policies
- Meet/exceed performance metrics including CSAT and response time targets
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience a major plus)
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving abilities with customer-first mindset
- Available for flexible schedule including evenings/weekends as needed
- Omaha local candidates only - immediate start required