Job Description
Join our dynamic Denver team immediately! We're seeking a motivated Customer Service Specialist to start this week and deliver exceptional client experiences. This urgent opportunity offers competitive pay, comprehensive benefits, and career growth within a rapidly expanding tech solutions provider. If you're ready to hit the ground running and make an immediate impact, apply now!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with 95% accuracy
- Document all interactions in Salesforce CRM within SLA
- Collaborate with tech teams to escalate complex problems
- Meet/exceed monthly customer satisfaction targets (CSAT >90%)
- Participate in weekly product training sessions
Qualifications
- 2+ years customer service experience in tech industry
- Proficiency with CRM systems (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Available for immediate start (this week)
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including weekends
- Spanish bilingual a plus