Job Description
Join Omaha's fastest-growing customer service team! We're seeking passionate individuals to fill immediate full-time positions in our state-of-the-art downtown Omaha headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
Why Apply Today?
• Start working immediately
• Paid training provided
• Health, dental, and vision benefits
• Career advancement opportunities
• Collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team to improve service processes
- Meet daily performance metrics (CSAT, resolution rates)
- Participate in continuous training programs
- Support cross-functional initiatives as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced environments
- Strong problem-solving abilities
- Available for flexible shifts including weekends
- Omaha residency required (no relocation assistance)