Job Description
Join our dynamic team at Apex Solutions Group as an Immediate Hire Customer Service Specialist! We're seeking motivated professionals to deliver exceptional support to our growing client base in Albuquerque. This urgent opening requires immediate availability and offers competitive compensation with rapid onboarding. If you're ready to launch your career with a forward-thinking company, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve inquiries and complaints with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Identify trends and escalate complex issues to appropriate departments
Qualifications
- Minimum 1 year customer service experience in fast-paced environments
- Proficient in CRM software (Salesforce or Zendesk preferred)
- Exceptional verbal/written communication skills in English
- Ability to multitask and prioritize under tight deadlines
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Immediate availability for full-time schedule