Job Description
Immediate opening for a dynamic Customer Service Specialist in Louisville, KY! Join our fast-paced team and make an impact right away. This urgent position requires someone ready to start immediately and deliver exceptional client experiences. We offer competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
As a key member of our customer experience team, you'll handle inbound inquiries, resolve issues efficiently, and maintain client satisfaction. Perfect for candidates with strong communication skills and a proactive attitude. No experience necessary – we provide full training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLAs
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex cases
- Identify upsell opportunities and promote company services
- Maintain detailed knowledge of products and policies
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Proficiency with CRM software (training provided)
- Customer-focused mindset and problem-solving abilities
- Reliable transportation to downtown office
- Availability for flexible shifts including weekends
- Positive attitude and eagerness to learn