Job Description
Immediate Hire Opportunity in Albuquerque! Southwest Connect Solutions is seeking a dedicated Customer Service Specialist to join our dynamic team. This is a full-time position with competitive compensation and benefits. If you're a motivated professional with excellent communication skills, we want to hear from you today!
About Us: We're a rapidly growing customer support provider committed to delivering exceptional service. Our Albuquerque office offers a collaborative environment with growth opportunities for top performers.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with team members to resolve complex cases
- Meet performance metrics including response times and CSAT scores
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal and written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to work in a fast-paced environment
- Spanish bilingual candidates strongly encouraged