Job Description
Join our dynamic team in Las Vegas immediately! Vegas Tech Solutions is seeking a passionate Customer Service Specialist to deliver exceptional experiences for our growing client base. This is a direct-hire position with competitive benefits and rapid advancement opportunities. Work in our modern downtown office and become part of Nevada's thriving tech scene.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical team to escalate complex cases
- Meet/exceed monthly customer satisfaction targets
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional communication skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent
- Experience in SaaS or tech industry preferred
- Spanish fluency a plus