Job Description
Start your career this week with Apex Solutions Group! We're seeking dynamic Customer Service Specialists to join our Chicago team immediately. This is a rare opportunity to begin work within 48 hours of application. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of downtown Chicago.
Why Apply Today?
• Immediate start date
• Paid training and certifications
• Health, dental, and vision benefits
• 401(k) with company match
• Opportunity for growth within 6 months
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues with empathy and efficiency
- Document all interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex customer escalations
- Maintain 95% customer satisfaction score through quality service
- Participate in daily team huddles and performance reviews
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear phone etiquette
- Ability to type 45+ WPM with 98% accuracy
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure