Job Description
Join our dynamic team at Big Easy Solutions and kickstart your career immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences to our clients in the vibrant heart of New Orleans. This urgent opening requires immediate availability to onboard and contribute to our award-winning support operations. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your growth is prioritized.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve complex issues with empathy and efficiency while maintaining SLA targets
- Document interactions accurately in CRM systems and escalate critical concerns
- Collaborate with cross-functional teams to improve service workflows
- Identify upsell opportunities and contribute to revenue goals
- Maintain detailed knowledge of product offerings and company policies
Qualifications
- Minimum 2 years of customer service experience in a fast-paced environment
- Proven ability to resolve conflicts and de-escalate tense situations
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with fluency in English
- Ability to adapt quickly to changing priorities and technologies
- Strong time management with multitasking capabilities
- Must be available for immediate start (within 3 days)