Job Description
URGENT HIRING! Start Immediately in El Paso! BorderTech Solutions is seeking motivated Customer Service Specialists to join our dynamic team. This is a rare opportunity to secure a full-time position with competitive pay and benefits. Join our mission to deliver exceptional client experiences while advancing your career in a fast-paced tech environment. No experience necessary—comprehensive training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with patience and precision
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain customer satisfaction scores above 95%
- Participate in ongoing product training sessions
- Support weekend/holiday shifts as needed
Qualifications
- High school diploma or equivalent (GED)
- Ability to type 40+ WPM with high accuracy
- Strong verbal communication skills in English/Spanish
- Basic computer proficiency (Windows, Office Suite)
- Customer-first mindset with problem-solving aptitude
- Flexibility to work rotating shifts (including nights)
- Valid Texas driver's license (for occasional site visits)
- Background check clearance required