Job Description
Join our dynamic team at Philly Connect Solutions and start working this week! We're seeking a motivated Customer Service Specialist to deliver exceptional client experiences in our fast-paced Philadelphia headquarters. This immediate-hire opportunity offers competitive pay, comprehensive benefits, and a supportive environment for career growth. If you're ready to make an impact from day one, apply now!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product inquiries, and service disruptions using CRM systems
- Collaborate with technical teams to escalate complex cases and ensure timely resolutions
- Document all interactions in Salesforce while maintaining 95% accuracy in case records
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
- Participate in bi-weekly training sessions to master new products and compliance updates
Qualifications
- Minimum 1 year of customer service experience in a B2B or B2C environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional problem-solving skills with ability to de-escalate sensitive situations
- Strong written and verbal communication skills with clear articulation
- High school diploma or equivalent; associate degree preferred
- Ability to work flexible shifts including evenings and weekends as needed
- Passion for Philadelphia community and commitment to local service excellence