Job Description
Join our dynamic team immediately and start your career journey this week! Apex Solutions Group is seeking a dedicated Customer Service Specialist to deliver exceptional client experiences in our fast-paced Oklahoma City headquarters. This urgent opening requires immediate availability and offers competitive compensation, comprehensive benefits, and a supportive work environment. If you're ready to make an impact from day one, apply now!
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism
- Resolve billing inquiries, product issues, and service complaints
- Update and maintain accurate customer records in Salesforce CRM
- Collaborate with technical support team for complex troubleshooting
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Document all interactions following company compliance standards
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B environment
- Proficient with CRM software (Salesforce experience required)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available for immediate start (this week)
- Must pass background check and drug screening