Job Description
Join our dynamic team immediately and make an impact! Global Solutions Group is seeking a passionate Customer Service Specialist to join our Jacksonville operations starting this week. This is your chance to launch your career with a forward-thinking company offering rapid onboarding and growth opportunities.
We provide comprehensive training, competitive benefits, and a collaborative environment where your skills will be valued. Perfect for candidates ready to start immediately and contribute to our mission of exceptional client experiences.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining service quality standards
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics including call time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Availability to start immediately this week