Job Description
Join our award-winning team immediately! Chicago Connect Solutions is seeking dynamic Customer Service Specialists to join our downtown Chicago headquarters. This urgent opening requires immediate availability to support our growing client base in the tech sector. We offer competitive compensation, comprehensive benefits, and a collaborative work environment designed for professional growth.
Why Apply Today? • Immediate start date • Full-time position with benefits • Downtown Chicago location • Paid training • Career advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound calls and client inquiries
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure client satisfaction
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Proficiency with CRM software (Salesforce experience a plus)
- Quick learner with adaptability to new technologies
- Positive attitude and team player mentality