Job Description
Join our dynamic team immediately! Nashville Business Solutions is seeking a motivated Customer Service Specialist to start this week in our downtown Nashville office. This contract role offers the chance to make an immediate impact while developing valuable skills in a fast-paced environment. If you're ready to hit the ground running and deliver exceptional client experiences, we want to hear from you today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLA targets
- Update and maintain customer records in Salesforce CRM with 100% accuracy
- Collaborate with sales and support teams to ensure seamless client experiences
- Identify upsell opportunities and cross-sell relevant products/services
- Document all interactions and resolutions according to company protocols
- Participate in daily team huddles to align on priorities and challenges
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficient in CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills with professional demeanor
- Proven ability to multitask and prioritize under tight deadlines
- Strong problem-solving abilities with customer-first mindset
- Available to start immediately and work flexible hours (including weekends as needed)
- Positive attitude and resilience in fast-paced situations
- High school diploma or equivalent required; college degree preferred