Job Description
Join our dynamic team at Oakland Community Solutions and make an immediate impact! We're seeking a passionate Customer Service Specialist to join our dedicated workforce in Oakland, CA. This urgent opportunity offers competitive pay, comprehensive benefits, and the chance to work with a mission-driven organization committed to transforming community services. Start your career today with our supportive culture and growth-oriented environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve client inquiries and issues with empathy and efficiency
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to improve service processes
- Contribute to community outreach initiatives and client satisfaction goals
- Adhere to compliance protocols and data security standards
Qualifications
- Minimum 2 years customer service experience in fast-paced environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong conflict resolution and de-escalation skills
- Ability to work flexible shifts including weekends and holidays
- High school diploma or equivalent; bachelor's preferred
- Valid California driver's license (if field visits required)
- Fluency in English and Spanish highly valued