Job Description
Join our dynamic team at Nashville Solutions Group and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base. This is a direct-hire position with competitive compensation, comprehensive benefits, and a supportive work environment. If you're a people person with a drive for excellence, apply now to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate case records
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to team training and knowledge-sharing initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Positive attitude and team-oriented mindset