Job Description
Join our dynamic team immediately as a Customer Service Specialist at Nevada Tech Solutions! We're seeking passionate individuals to deliver exceptional support to our growing client base in Las Vegas. This urgent opening offers competitive compensation, comprehensive benefits, and rapid advancement opportunities. Work in a modern downtown office with flexible scheduling options and a collaborative team environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues for enterprise software clients
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in tech or SaaS
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent (college degree preferred)
- Excellent written and verbal communication skills