Job Description
Join our dynamic team at Citywide Solutions Group and launch your career in customer service! We're seeking motivated individuals to join our San Antonio headquarters immediately. This is your chance to grow with a forward-thinking company while making a real impact in our community. Apply today and start your new career as early as next week!
Responsibilities
- Handle high-volume inbound/outbound customer calls with exceptional professionalism
- Resolve customer inquiries and technical issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to deliver seamless service
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Strong verbal/written communication skills in English and Spanish
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown San Antonio location
- Flexible availability including evenings/weekends