Job Description
Join our dynamic team immediately! Apex Solutions Group is seeking passionate Customer Service Representatives to join our Phoenix headquarters. We're expanding rapidly and need motivated professionals who excel in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and opportunities for growth from day one. If you're ready to make an impact and start your career immediately, apply now!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining satisfaction metrics
- Document interactions in CRM system with 100% accuracy
- Collaborate with sales and support teams to enhance service delivery
- Meet/exceed daily performance targets for resolution time and quality
- Participate in ongoing product training to maintain expertise
- Identify upsell opportunities to contribute to revenue growth
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Flexible availability including evenings/weekends as needed
- Valid Arizona driver's license (for occasional client visits)