Job Description
Join our dynamic team immediately and start your new career this week! Capital Connect Solutions is seeking a highly motivated Customer Service Representative to join our fast-paced operations in Washington DC. This is a rare opportunity to begin work immediately in a contract position with potential for long-term growth. We value your expertise and offer competitive compensation in a collaborative environment.
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails with exceptional professionalism
- Resolve customer inquiries regarding products, services, and account information
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet and exceed monthly performance metrics for response time and resolution
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- Minimum 2 years of customer service experience in a call center environment
- Proven ability to thrive in fast-paced, high-stress situations
- Strong problem-solving skills with attention to detail
- Proficiency with CRM software (Salesforce experience preferred)
- Excellent verbal and written communication skills
- Ability to work flexible hours including weekends if needed
- Must be able to start immediately (within 48 hours of offer)
- U.S. citizenship or legal work authorization required