Job Description
Join our award-winning team at Nexus Dynamics Inc. and start your career this week! We're seeking a dedicated Customer Service Representative to deliver exceptional client experiences in our fast-paced San Diego headquarters. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a supportive environment where your contributions matter.
Why Nexus Dynamics? We pride ourselves on fostering a culture of growth, innovation, and work-life balance. As a rapidly expanding tech solutions provider, we invest in our people through continuous training and clear career pathways.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot product concerns using our CRM platform
- Maintain detailed customer records and documentation in Salesforce
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in a B2B environment
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to work flexible hours including weekends
- Associate degree or equivalent experience
- Spanish bilingual certification a strong plus