Job Description
Join our dynamic team immediately at Frontier Communications! We're seeking energetic Customer Service Representatives to deliver exceptional support to our growing client base in Colorado Springs. This urgent opening offers rapid onboarding and competitive benefits including health insurance, 401(k) matching, and paid time off. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your career with a leading telecommunications provider!
Responsibilities
- Resolve customer inquiries via phone, email, and chat regarding billing, service disruptions, and technical support
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Upsell and cross-promote products based on customer needs and usage patterns
- Collaborate with technical support teams to resolve complex issues efficiently
- Meet or exceed daily performance metrics including call quality and resolution times
- Participate in ongoing training to stay updated on service offerings and procedures
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Strong verbal communication skills with clear articulation
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced setting while maintaining composure
- Flexible availability including evenings and weekends
- Valid Colorado driver's license and reliable transportation