Job Description
Join our dynamic team at Miami Tech Solutions! We're seeking a Customer Service Representative to join us immediately. As a key member of our support team, you'll deliver exceptional service to our diverse client base while working in our vibrant downtown Miami office. This is a fantastic opportunity for career growth with competitive compensation and immediate benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams for complex issue escalation
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Contribute to process improvement initiatives
- Participate in ongoing product training sessions
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent communication skills in English and Spanish
- Ability to thrive in fast-paced environments
- Strong problem-solving abilities
- High school diploma or equivalent
- Available for immediate start (within 7 days)
- Valid Florida driver's license (for occasional client visits)