Job Description
Join our dynamic team in Memphis and start your career immediately! We're seeking enthusiastic Customer Service Representatives to deliver exceptional experiences for our growing client base. This is your chance to make an impact without delays – positions start next week with competitive pay and comprehensive benefits.
As a key member of our support team, you'll be the voice of our brand, resolving inquiries with speed and professionalism. We provide paid training, flexible scheduling, and a supportive environment focused on your growth. If you're a natural problem-solver with a passion for helping others, this is your opportunity to thrive.
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital inquiries
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining HIPAA compliance
- Collaborate with support teams to resolve complex escalations within SLAs
- Identify upsell opportunities to enhance customer retention
- Participate in weekly performance reviews and skill-building workshops
Qualifications
- High school diploma or equivalent (associate's degree preferred)
- Minimum 1 year customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced environment with 30+ daily interactions
- Strong problem-solving abilities with high attention to detail
- Reliable transportation and ability to work rotating weekends