Job Description
Join Austin's fastest-growing tech firm as an Immediate Hire Customer Service Representative! We're expanding our support team and need dedicated professionals to start within 48 hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Austin's tech corridor. Perfect for career changers or experienced professionals seeking rapid onboarding.
Why You'll Love Working Here:
- Sign-on bonus for immediate starters
- Flexible hybrid schedule (3 days remote)
- Clear advancement path to team lead
- Free downtown parking
Responsibilities
- Handle 50+ customer inquiries daily via phone/email/chat
- Resolve technical issues with proprietary software systems
- Document cases in Salesforce CRM with 95%+ accuracy
- Collaborate with engineering teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly training on new product features
- Support weekend rotational coverage (1 weekend/month)
Qualifications
- 2+ years customer service or tech support experience
- Proficient in CRM platforms (Salesforce preferred)
- Strong problem-solving skills with technical aptitude
- Exceptional written and verbal communication
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree a plus)
- Available for immediate start (within 48 hours of offer)