Job Description
Join our dynamic team immediately and start making an impact this week! Sunrise Solutions Group is seeking a dedicated Customer Service Representative to join our El Paso office. This is your chance to launch your career with a company that values growth and work-life balance. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for immediate contributors.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing and service issues through multiple communication channels
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficient in Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Immediate availability to start this week
- Spanish bilingual preferred