Job Description
Join our dynamic team at Tech Innovate Solutions and start your career this week! We're seeking a dedicated Customer Service Representative to provide exceptional support to our growing client base. This is an immediate hire position offering competitive pay, comprehensive benefits, and a supportive work environment in the heart of Oklahoma City. If you're a motivated professional with a passion for customer satisfaction, we encourage you to apply today.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and provide product support for software solutions
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvements to enhance service quality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software and Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving abilities and attention to detail
- Positive attitude and commitment to exceeding customer expectations