Job Description
Are you ready to accelerate your career?
Nexus Systems Inc. is currently hiring immediately for a talented IT Support Specialist to join our high-performance team in Memphis, TN. If you are looking for an urgent opportunity with a company that values innovation and technical excellence, this is the role for you.
We are looking for a proactive problem-solver to manage our internal technical infrastructure and provide top-tier support to our employees.
What You Will Do:
- Provide Tier 2 technical support for hardware and software issues.
- Manage and troubleshoot network connectivity and security protocols.
- Install, configure, and maintain workstations and peripherals.
- Collaborate with cross-functional teams to resolve complex technical challenges.
- Document all technical procedures and support tickets accurately.
Why Apply Today:
- Immediate Start available for the right candidate.
- Comprehensive benefits package including health, dental, and vision.
- Professional development and certification reimbursement.
- A collaborative culture that prioritizes employee growth.
Ready to move forward? Apply now and secure your future at Nexus Systems Inc.
Nexus Systems Inc. is currently hiring immediately for a talented IT Support Specialist to join our high-performance team in Memphis, TN. If you are looking for an urgent opportunity with a company that values innovation and technical excellence, this is the role for you.
We are looking for a proactive problem-solver to manage our internal technical infrastructure and provide top-tier support to our employees.
What You Will Do:
- Provide Tier 2 technical support for hardware and software issues.
- Manage and troubleshoot network connectivity and security protocols.
- Install, configure, and maintain workstations and peripherals.
- Collaborate with cross-functional teams to resolve complex technical challenges.
- Document all technical procedures and support tickets accurately.
Why Apply Today:
- Immediate Start available for the right candidate.
- Comprehensive benefits package including health, dental, and vision.
- Professional development and certification reimbursement.
- A collaborative culture that prioritizes employee growth.
Ready to move forward? Apply now and secure your future at Nexus Systems Inc.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain local area networks (LAN), wide area networks (WAN), and security systems.
- Install, configure, and deploy new workstations and peripherals for employees.
- Respond to help desk tickets in a timely and professional manner.
- Collaborate with vendors to ensure optimal hardware performance and security compliance.
- Maintain accurate records of all system configurations and incidents.
- Conduct regular system checks and preventive maintenance to minimize downtime.
Qualifications
- Associate degree or Bachelor’s degree in Information Technology, Computer Science, or related field.
- CompTIA A+ or Network+ certification is highly preferred.
- Minimum of 2-4 years of experience in IT support or a related technical role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.