Job Description
Are you a dedicated problem-solver looking for an immediate opportunity in the vibrant city of Nashville? We are seeking a Customer Support Specialist to join our high-energy team. We offer a competitive salary, flexible hours, and a culture that values innovation and employee growth.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring they receive top-notch service and have a seamless experience with our platform.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and live chat.
- Troubleshoot product issues and provide effective, timely solutions to end-users.
- Maintain accurate and up-to-date customer records in our CRM system (Salesforce).
- Collaborate with the product and engineering teams to escalate and resolve complex technical issues.
- Document customer feedback and feature requests to help drive product improvements.
- Conduct quality assurance checks on support tickets to ensure compliance with company standards.
Qualifications
- Previous experience in customer support or a related field (1+ years preferred).
- Strong verbal and written communication skills with a focus on empathy.
- Proficiency with CRM software such as Salesforce or Zendesk.
- Ability to work independently and manage time effectively in a fast-paced environment.
- A high school diploma or equivalent; Bachelor’s degree in a related field is a plus.
- Availability to work occasional evenings or weekends during peak seasons.