Job Description
Are you looking to start a career in the technology industry? Apex Tech Solutions is currently hiring an Entry-Level Technical Support Specialist in Phoenix, AZ.
We are looking for motivated individuals with a strong desire to learn who are ready to jump into a fast-paced environment. We offer comprehensive paid training to get you up to speed, so no prior experience is required. Join a team that values growth, innovation, and customer satisfaction.
Why Join Us?
- Immediate Start: Don't wait weeks for a response; start building your future today.
- Competitive Pay: Earn a solid hourly wage with performance bonuses.
- Full Benefits: Medical, dental, vision, and 401(k) options available.
- Career Growth: Clear pathways to senior tech roles and management positions.
If you have a positive attitude and a willingness to learn, we want to hear from you.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Document all customer interactions and technical resolutions accurately.
- Collaborate with the senior IT team to resolve complex technical tickets.
- Stay up-to-date with new software updates and company protocols.
- Escalate unresolved issues to higher-level support tiers when necessary.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed.
- Ability to work in a fast-paced team environment.
- Willingness to undergo paid technical training.
- Must be authorized to work in the United States.