Job Description
Are you ready to kickstart your career in the tech industry? Apex Solutions Inc. is currently seeking motivated, entry-level candidates to join our growing Technical Support team in Fresno, CA. We are hiring immediately for this high-growth role and offer comprehensive training to help you succeed.
As a Technical Support Specialist, you will be the first point of contact for our valued clients, helping to resolve technical issues and ensuring seamless service delivery. If you are a problem-solver with great communication skills and a desire to learn, we want to hear from you today.
Why Apply?
- Immediate Start: We are looking to fill this position now and are ready to onboard new talent within days.
- No Experience Required: We provide full paid training and mentorship for all entry-level hires.
- Growth Opportunities: Clear career progression paths into Senior Tech roles and Management.
- Competitive Pay: Earn between $18.00 and $25.00 per hour depending on skills.
Responsibilities
- Provide first-level technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with senior technicians to escalate and resolve complex tickets.
- Educate clients on basic system usage and preventative maintenance.
- Maintain a high level of customer satisfaction through clear and empathetic communication.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and familiarity with Windows and Mac OS environments.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Strong problem-solving skills and a patient demeanor.
- Must be authorized to work in the United States.