Job Description
Are you looking for a high-impact entry-level role that offers immediate growth? San Diego Tech Innovations is hiring a Technical Support Specialist to join our expanding team. If you are tech-savvy, eager to learn, and ready to start this week, we want to hear from you.
As part of our elite support team, you will be the first point of contact for our valued clients, ensuring seamless operations and top-tier customer satisfaction. We provide comprehensive training, mentorship, and a clear career path in the IT industry.
Responsibilities
- Resolve Technical Issues: Troubleshoot hardware and software problems for clients via phone and email.
- Customer Interaction: Deliver exceptional support with a focus on empathy and technical expertise.
- System Documentation: Log and categorize support tickets to improve our knowledge base.
- Network Assistance: Assist in maintaining local area network (LAN) connectivity and security protocols.
- Onboarding Support: Help new team members and clients navigate our internal tools.
Qualifications
- Education: High school diploma or equivalent; Associate degree in IT preferred.
- Experience: No prior experience required—training provided!
- Skills: Basic understanding of Windows, macOS, and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills.
- Availability: Ability to start immediately and work full-time hours.