Job Description
We are looking for a motivated Entry Level Technical Support Specialist to join our dynamic team in San Jose, CA. This is a fantastic opportunity for recent graduates or career changers looking to break into the tech industry with a company that values growth and innovation.
Why Choose NexGen Tech Solutions?
- Start immediately - No waiting period.
- Comprehensive training provided.
- Competitive salary and benefits package.
- Career advancement opportunities within the tech sector.
As part of our support team, you will be the first point of contact for our clients, ensuring they receive top-tier technical assistance and guidance.
Responsibilities
- Provide exceptional customer service via phone, email, and chat to resolve technical issues efficiently.
- Troubleshoot hardware and software problems for end-users in a professional environment.
- Document all support tickets and maintain accurate logs of technical interactions.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Stay updated on the latest technology trends and product knowledge to assist clients effectively.
- Conduct remote diagnostics and guide users through step-by-step resolutions.
Qualifications
- High school diploma or equivalent required; Bachelor's degree in Computer Science or related field is a plus.
- Familiarity with operating systems (Windows, macOS) and basic networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, collaborative team environment.
- Eagerness to learn and adapt to new technologies quickly.