Job Description
Are you ready to launch your career in the technology sector? TechWave Solutions is urgently hiring enthusiastic individuals for our Entry Level Technical Support team in San Diego. We are looking for driven candidates who are eager to learn and grow in a dynamic, fast-paced environment. Join a team that values innovation, collaboration, and professional development.
As a Technical Support Specialist, you will be the first point of contact for our clients, assisting them with technical inquiries, troubleshooting software issues, and ensuring seamless service delivery. No prior experience is required—we provide comprehensive training!
Responsibilities
- Provide tier-1 technical support and troubleshooting for hardware and software issues via phone, email, and chat.
- Diagnose and resolve customer technical problems efficiently and accurately.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Collaborate with senior engineers and product teams to escalate complex issues.
- Conduct remote desktop support sessions to guide users through technical procedures.
- Stay updated on new technologies and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate degree preferred but not required.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Strong interpersonal and communication skills with a focus on customer service.
- Eagerness to learn new technologies and adapt to changing procedures.
- Ability to work well under pressure and meet performance metrics.
- Reliable internet connection and a quiet workspace are essential.