Job Description
Welcome to Apex Digital Solutions, a leading innovator in customer experience and technical support. We are expanding our team in Austin, Texas and are looking for ambitious individuals to start their careers as Entry-Level Technical Support Representatives.
We believe in fostering talent from within. If you are eager to learn, possess a strong work ethic, and want to join a dynamic environment, we want to hear from you. This is a fantastic opportunity to break into the IT industry with immediate hiring and comprehensive training.
Why You'll Love Working Here:
- Immediate Start: Onboard within 48 hours of accepting the offer.
- Zero Experience Needed: We provide all necessary training.
- Competitive Pay: Earn $20–$28/hour depending on shift availability.
- Modern Culture: Collaborative office in downtown Austin with perks and benefits.
Responsibilities
- Provide first-level technical support to clients via phone, email, and live chat.
- Troubleshoot basic hardware and software issues for end-users.
- Document customer interactions and technical resolutions in our CRM system.
- Educate customers on product features and best practices.
- Collaborate with senior technicians to resolve complex escalations.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or GED (Associate's degree in IT or related field is a plus).
- Basic computer literacy and familiarity with operating systems.
- Strong communication skills with the ability to explain technical concepts simply.
- Reliable internet connection and a quiet workspace (Hybrid/Flex schedule).
- A positive attitude and a willingness to learn new technologies quickly.
- Must be authorized to work in the United States.