Job Description
We are looking for ambitious individuals to join our growing team as an Entry-Level Technical Support Specialist. If you are passionate about technology and enjoy solving problems, this is your chance to launch a rewarding career in Tampa. We offer a comprehensive training program and a clear path for advancement.
What You Will Do:
- Assist customers with technical inquiries via phone, email, and live chat.
- Troubleshoot hardware and software issues to ensure seamless user experiences.
- Document customer interactions and solutions in our internal database.
- Collaborate with senior technicians to resolve complex technical challenges.
- Stay updated on product features to provide accurate information to clients.
- Contribute to a positive and inclusive team culture.
Requirements:
- High School Diploma or GED equivalent.
- Strong communication skills (verbal and written).
- Basic computer literacy and typing proficiency.
- A willingness to learn and adapt to new technologies.
- Ability to work flexible hours, including evenings and weekends.
- No prior technical experience required; we provide full training.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Troubleshoot hardware and software issues to ensure customer satisfaction.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the senior engineering team to escalate complex issues.
- Stay updated on product knowledge through ongoing training sessions.
- Identify opportunities to upsell or cross-sell relevant services.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or tech support experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced, team-oriented environment.
- A positive attitude and a desire to learn new technologies.