Job Description
Start Your Career This Week in Detroit, MI!
We are a rapidly expanding technology firm seeking motivated individuals to join our dynamic team as Entry Level Technical Support Representatives. If you are looking for a stable job with no experience required and immediate start opportunities, this is the perfect role for you. We provide comprehensive paid training to set you up for success.
In this position, you will be the first point of contact for our clients, resolving technical issues and providing exceptional service. You will work in a collaborative environment where your growth is our priority. Don't let a lack of experience hold you back—bring your drive and we will provide the skills.
Responsibilities
- Provide Excellent Customer Service: Answer inbound calls and emails from clients, addressing their technical inquiries with patience and professionalism.
- Troubleshoot Technical Issues: Diagnose and resolve basic software and hardware problems using provided scripts and guidelines.
- Document Interactions: Accurately log all customer support tickets and interactions into our CRM system.
- Collaborate with Teams: Work closely with senior support agents and management to improve service processes and customer satisfaction.
- Learn New Systems: Quickly adapt to our proprietary software and internal tools during the onboarding phase.
- Escalate Complex Cases: Identify issues that require specialized attention and route them to the appropriate department efficiently.
Qualifications
- High School Diploma or GED: A high school diploma is the minimum requirement for this role.
- No Prior Experience Necessary: We value attitude and aptitude over past job history.
- Strong Communication Skills: Ability to speak clearly and listen actively to understand customer needs.
- Basic Computer Proficiency: Comfortable navigating web browsers and using Microsoft Office Suite.
- Reliable Internet & Device: Must have a high-speed internet connection and a laptop or desktop computer for remote work (if applicable).
- Problem-Solving Mindset: Willingness to learn and figure out solutions to new challenges.