Job Description
Are you ready to launch your career in the tech industry?
ApexTech Solutions is currently urgently hiring motivated Entry Level Technical Support Specialists in Cleveland, OH. We are looking for passionate individuals who are eager to learn, grow, and make an impact.
Why Join Us?
- Competitive starting salary ($45k - $55k)
- Comprehensive training program
- Career advancement opportunities
- Modern, collaborative work environment
We value potential over experience. If you have a strong work ethic and a desire to solve problems, we want to hear from you.
Responsibilities
- Provide high-quality technical support and customer service to our clients via phone, email, and chat.
- Troubleshoot hardware and software issues for entry-level users.
- Document customer interactions and resolutions in our CRM system.
- Collaborate with senior engineers to escalate complex technical challenges.
- Stay updated on the latest technology trends to assist customers effectively.
Qualifications
- High School Diploma or GED required.
- Basic understanding of computers, operating systems, and the internet.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Problem-solving mindset and a customer-first attitude.