Job Description
We are seeking a motivated and detail-oriented Entry Level Technical Support Specialist to join our growing team in Cleveland, Ohio. If you are passionate about technology, possess excellent communication skills, and are ready to kickstart your career in the IT sector, we want to hear from you.
At Apex Tech Solutions, we believe in fostering talent from within. We provide comprehensive training and a supportive environment where you can grow professionally while helping our clients navigate the digital world with ease.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid training and clear career progression paths.
- Modern office environment in the heart of downtown Cleveland.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat to resolve hardware and software issues.
- Troubleshoot connectivity problems and guide clients through step-by-step solutions.
- Document customer interactions and technical resolutions in our CRM system accurately.
- Collaborate with the senior IT team to identify recurring issues and suggest process improvements.
- Maintain a positive and professional demeanor while managing high call volumes during peak hours.
- Stay updated on the latest technology trends and company products to provide informed assistance.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- No prior experience necessary; we provide full training for the right candidate.
- Strong interpersonal and verbal communication skills.
- Basic proficiency with Microsoft Office Suite and web browsers.
- A customer-first mindset and the ability to remain calm under pressure.
- Reliable internet connection and a quiet workspace for remote or hybrid work options.