Job Description
Are you ready to kickstart your career in the technology industry?
BrightPath Solutions is currently hiring immediately for a motivated Entry Level Technical Support Specialist to join our dynamic team in Baltimore, MD. We are looking for individuals who are eager to learn, possess a passion for helping others, and want to grow within a fast-paced corporate environment.
As an Entry Level Support Specialist, you will be the first point of contact for our valued clients, ensuring they receive top-tier technical assistance. This is a fantastic opportunity for recent graduates or career changers to build a solid foundation in IT and customer service without requiring prior experience.
Why Join Us?
- Immediate Start: Don't wait—join our team and begin contributing from day one.
- Career Growth: We invest in our employees' futures with clear pathways to senior technical roles and management.
- Competitive Compensation: Earn between $40,000 and $55,000 annually.
- Modern Workplace: Located in the heart of Baltimore's Inner Harbor.
What You'll Do:
Your primary focus will be resolving technical issues, troubleshooting hardware and software problems, and providing exceptional customer service.
Responsibilities
- Assist clients via phone, email, and chat with technical inquiries and troubleshooting requests.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Maintain accurate and detailed records of all technical issues and resolutions in the ticketing system.
- Collaborate with senior technicians to escalate complex issues and learn best practices.
- Conduct remote diagnostics to resolve issues efficiently and minimize downtime for clients.
- Provide clear, jargon-free explanations to non-technical users to ensure they understand the solutions.
Qualifications
- Education: High School Diploma or GED required; Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field is a plus.
- Experience: No prior professional experience required; we value attitude and aptitude over history.
- Skills: Basic understanding of computers, operating systems (Windows/macOS), and internet connectivity.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot in a logical, step-by-step manner.
- Availability: Must be available to work a full-time schedule (Monday through Friday).