Job Description
Are you looking for a rewarding career in the technology sector but lack formal experience? Apex Tech Solutions is revolutionizing customer support, and we are looking for ambitious individuals to join our team in Charlotte, NC.
We are hiring immediately for our Entry Level Technical Support Specialist position. No prior technical background is required; we provide comprehensive training to get you up to speed. If you have a passion for technology and a desire to help others, this is the perfect opportunity to launch your career.
Why Join Us?
- Immediate Start: Begin your journey with us within days of application.
- No Experience Necessary: We teach you everything you need to know.
- Competitive Pay: Earn $18-$22/hour with performance bonuses.
- Career Growth: Clear pathways to senior technical roles and management.
Responsibilities
- Resolve Customer Inquiries: Assist clients via phone, email, and chat by diagnosing and troubleshooting basic technical issues.
- Provide Exceptional Service: Deliver a high level of customer satisfaction through clear communication and patience.
- Documentation: Accurately log customer interactions and resolutions in our CRM system.
- Learn Systems: Master internal software and technical procedures through our structured training program.
- Collaborate: Work closely with senior technicians to escalate complex issues when necessary.
- Stay Updated: Keep abreast of new technology trends and company policies.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior technical experience required. We value attitude over experience.
- Computer Skills: Basic familiarity with computers, web browsers, and operating systems.
- Communication: Strong verbal and written communication skills.
- Reliability: Stable internet connection and a quiet home office environment.
- Problem Solving: Ability to think critically and find solutions to basic problems.
- Flexibility: Willingness to work varying shifts as needed.