Job Description
Apex Innovations is expanding our support team and is looking for dedicated individuals in Detroit to join us as Entry Level Technical Support Specialists. We are actively seeking candidates who are eager to learn, possess a strong customer service mindset, and are ready to launch a rewarding career in the tech industry. No prior technical experience is required—we provide comprehensive paid training to get you up to speed.
Why Join Us?
- Competitive hourly pay with opportunities for rapid advancement.
- Full medical, dental, and vision insurance.
- Generous paid time off and holiday package.
- Career mentorship and professional development resources.
Responsibilities
- Assist customers with technical inquiries via phone, email, and chat.
- Diagnose and troubleshoot common software and hardware issues.
- Document customer interactions and issue resolutions in our CRM system.
- Collaborate with senior technicians to escalate complex problems.
- Maintain a professional and positive attitude during high-volume support periods.
- Stay updated on product knowledge through continuous learning sessions.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and evenings.
- Basic computer literacy and familiarity with web browsers.
- A proactive approach to problem-solving and learning new technologies.
- Must be authorized to work in the United States.