Job Description
Welcome to Apex Solutions Inc., a premier IT service provider in Chicago. We are currently experiencing rapid growth and are urgently hiring Entry Level Technical Support Specialists to join our innovative team.
If you are looking to launch a career in the technology sector with no prior experience required, this is your chance. We provide comprehensive training, mentorship, and a clear trajectory for advancement within the IT industry.
Why You Should Apply:
- Competitive hourly rate starting at $18/hr.
- Full benefits package (Medical, Dental, Vision).
- 100% paid training and certification support.
- Clear path for career progression and leadership roles.
Join us in the heart of the Windy City and start your journey today!
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Document all customer interactions and technical solutions in our CRM system.
- Collaborate with senior technicians to resolve complex technical queries.
- Assist in the configuration and maintenance of company hardware.
- Ensure a high level of customer satisfaction through professional communication.
Qualifications
- High School Diploma or GED required.
- Familiarity with Windows and Mac operating systems is a plus.
- Strong verbal and written communication skills.
- Basic understanding of computer components and peripherals.
- Willingness to work in a fast-paced, team-oriented environment.
- Proactive problem-solving mindset and a passion for technology.