Job Description
Are you ready to kickstart your career in technology?
Columbus Tech Solutions is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Columbus, Ohio. We are committed to fostering growth and providing comprehensive training for those looking to break into the IT industry. If you have a passion for problem-solving and a desire to help others, we want to hear from you!
Why Join Us?
- Immediate start available.
- Competitive salary and benefits package.
- On-the-job training and mentorship.
- Modern, collaborative work environment.
Apply today to become part of the future of tech support in Central Ohio!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Troubleshoot hardware and software issues for end-users.
- Document customer interactions and resolutions in the CRM system.
- Collaborate with senior technicians to escalate complex issues.
- Stay up-to-date with the latest technology trends and company products.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High School Diploma or GED required (Associate's degree preferred).
- Basic computer proficiency and typing skills.
- Strong verbal and written communication abilities.
- Ability to explain complex technical concepts to non-technical users.
- Must be authorized to work in the United States.
- Reliable transportation to the Columbus office.