Job Description
Are you looking for a stable career in San Diego with no prior experience required? San Diego Tech Solutions is currently seeking motivated individuals to join our growing team as Entry Level Technical Support Representatives.
We value potential and attitude over experience. If you are eager to learn and ready to start immediately, we provide comprehensive training to set you up for success in the tech industry. Join a company that values its employees and offers a clear path for advancement.
Why Join Us?
- Immediate hiring opportunities.
- No experience necessary – training provided.
- Competitive hourly pay and benefits package.
- Supportive and collaborative work environment.
Responsibilities
- Assist customers via phone and email with technical inquiries and basic troubleshooting.
- Diagnose and resolve common software, hardware, and connectivity issues efficiently.
- Document all customer interactions and solutions accurately in our internal CRM system.
- Collaborate with senior technicians to escalate complex issues and ensure resolution.
- Provide exceptional customer service to ensure client satisfaction and retention.
- Stay updated on new products and technical knowledge through ongoing training.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and computer for remote work (if applicable).
- Ability to pass a background check and drug screen.