Job Description
Join Our Team: Urgent Hiring for Entry-Level Talent in Baltimore
BrightPath Solutions is a leading technology firm dedicated to delivering top-tier customer service and technical support. We are urgently hiring motivated individuals for our Entry Level Technical Support positions in Baltimore, MD.
Whether you are just starting your career or looking for a fresh start, we provide comprehensive training, mentorship, and a clear path for growth. No prior experience is necessary; we are looking for people who are eager to learn and ready to succeed.
Why Join Us?
- Competitive Pay: $18.50 - $24.50 per hour.
- Full Training: Paid on-the-job training to get you up to speed quickly.
- Career Growth: Opportunities for advancement into Senior Support and Management roles.
- Modern Environment: Work in a dynamic, collaborative office in the heart of Baltimore.
Your Role
As an Entry Level Technical Support Representative, you will be the first point of contact for our valued clients, helping them resolve technical issues and ensuring they have a seamless experience with our services.
Responsibilities
- Assist clients with technical issues via phone, email, and live chat.
- Diagnose and troubleshoot common hardware and software problems.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with senior technicians to escalate complex issues.
- Stay updated on product knowledge and company policies.
- Maintain a high level of customer satisfaction and professionalism.
- Identify opportunities to upsell or cross-sell additional services when appropriate.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and typing skills.
- Strong verbal communication skills with the ability to explain complex concepts simply.
- Reliable high-speed internet connection (for remote training components).
- A positive attitude and willingness to learn new technologies.
- Ability to work in a fast-paced, team-oriented environment.
- Availability to work full-time hours (Monday - Friday).