Job Description
Are you looking to kickstart your career in the technology sector? Zenith Support Systems is seeking motivated Entry Level Technical Support Representatives to join our dynamic team in Oakland, CA. We offer comprehensive paid training and a clear path for advancement for those ready to learn and grow.
If you possess a customer-first mindset and a curiosity for technology, we want to hear from you. This is an excellent opportunity to enter the IT industry with a company that values growth, diversity, and excellence.
Why Join Us?
- Immediate start available.
- Competitive hourly pay with performance bonuses.
- Full benefits package (Health, Dental, Vision, 401k).
- Career development and mentorship programs.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues for clients to ensure minimal downtime.
- Document all customer interactions, technical issues, and resolutions in our CRM system.
- Guide customers through basic technical solutions and workarounds.
- Escalate complex issues to senior technicians or management when necessary.
- Stay updated on product features and technical documentation to provide accurate information.
- Collaborate with team leads to improve support processes and customer satisfaction scores.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and internet navigation skills.
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace (if remote).
- Willingness to undergo a paid background check and a 2-week training program.