Job Description
Are you looking for a career in technology with no experience required? Apex Digital Solutions is expanding our team in Atlanta, Georgia, and we are seeking ambitious individuals to join as Entry-Level Technical Support Associates.
We believe in growing talent from within. If you have a passion for helping others and a desire to learn, we provide the comprehensive training and mentorship you need to succeed. This is a fantastic opportunity to break into the tech industry with a competitive salary and clear growth trajectory.
Why Join Us?
- Comprehensive paid training program.
- Career advancement opportunities in IT and Customer Success.
- Modern, collaborative work environment.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat.
- Diagnose and troubleshoot basic software and hardware issues.
- Document customer interactions and solutions in our CRM system.
- Collaborate with senior team members to resolve complex tickets.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- High School Diploma or equivalent required.
- Strong interpersonal and communication skills.
- Basic computer literacy and eagerness to learn new technologies.
- Ability to work in a fast-paced, dynamic environment.
- Reliable internet connection and computer for remote training.