Job Description
Join our dynamic team at NexusTech Solutions and launch your IT career in Oakland's thriving tech scene! We're urgently hiring passionate entry-level professionals to provide exceptional technical support to our clients. This is your chance to grow with an innovative company offering hands-on training and clear career progression pathways. If you're eager to learn and contribute to cutting-edge projects, apply now – positions are filling fast!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop systems and peripheral devices
- Document troubleshooting steps and maintain accurate service logs
- Collaborate with senior engineers on complex technical escalations
- Conduct user training sessions for new software deployments
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in fast-paced environments
- CompTIA A+ or similar certification preferred (not required)